Winston Warranty
Question: What is the Winston Unconditional Lifetime Guarantee?
Answer: Every new Winston and Ibis graphite and fiberglass
fly rod is unconditionally guaranteed against breakage
or manufacturer's defects for the lifetime of the original
owner. This warranty is available only on graphite and
fiberglass fly rods purchased from an authorized Winston
Dealer. This warranty covers , at Winston's option, the
repair of the original rod or replacement of the rod with
an equivalent rod only. The warranty is subject to the
original owner completing and returning the warranty card
within 10 days of purchase. The warranty does not cover
lost rods, lost rod sections, intentional breakage, or
cosmetic wear or scratches.
For any warranty work, the entire rod must be returned
to Winston. The owner is responsible for the cost of
sending in the rod to be repaired or replaced (you should
insure the rod), and a return shipping, handling and
insurance charge of $30 will be applied to all warranty
claims.
Question: Do all Winston rods have an unconditional
guarantee ?
Answer: No. Winston introduced the Unconditional Lifetime
Guarantee in 1996. Only rods with a serial number larger
than 43,500 or older rods for which a warranty was purchased
in 1996 are eligible for the Guarantee. Please contact
us for specifics on a particular rod.
The warranty is non-transferable and is good only for
the lifetime of the original owner. If you purchase
a used Winston, or if you purchase a new Winston from
anyone other than an authorized Winston Dealer or if
your rod was not properly registered, the rod is not
covered under this Guarantee. If your rod is not covered
under the warranty and it breaks we can fix the rod
(under most circumstances) but you will be charged for
the cost of the repair.
Question: I've broken my rod. What do I do?
Answer: First, don't panic! Simply send the entire rod
to:
Winston Rod Company
Attention: Repairs
500 S. Main
Twin Bridges MT 59754
The entire rod is needed to assure proper fit of the
repaired sections. Be sure to insure the rod, include
a short note explaining the problem and how breakage
occurred, and your return shipping information including
phone number. Please include a method of payment for
the $30 return shipping, handling and insurance charge
that applies to all warranty repairs. You will receive
in the mail a Repair Order Bill detailing any applicable
repair charges. Repair time varies, please expect up
to 3 weeks for your rod to be repaired and shipped.
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